1. Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order has been shipped
2. Shipping Time & Delivery
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–14 business days
Please note that delivery times may vary depending on your location and courier service.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Destination
- Selected shipping method
Any applicable taxes or customs duties are the responsibility of the customer.
4. Tracking Your Order
Once your order is shipped:
- You will receive a tracking number via email
- You can track your shipment through the courier’s website
5. Delays & Issues
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Incorrect shipping information provided by the customer
However, we will do our best to assist you in resolving any issues.
6. Lost or Stolen Packages
RM Compounds is not responsible for:
- Lost packages marked as delivered
- Stolen packages
If your package is lost in transit, please contact us and we will assist you in filing a claim with the courier.
7. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Additional shipping charges may apply for reshipment
8. International Shipping Disclaimer
For international orders:
- Customers are responsible for customs duties, taxes, and import regulations
- We are not responsible for packages held, delayed, or rejected by customs
9. Contact Us
If you have any questions about shipping, please contact us