1. Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
- You will receive a confirmation email once your order has been shipped
2. Shipping Time & Delivery
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–14 business days
Please note that delivery times may vary depending on your location and courier service.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Order weight
- Destination
- Selected shipping method
Any applicable taxes or customs duties are the responsibility of the customer.
4. Tracking Your Order
Once your order is shipped:
- You will receive a tracking number via email
- You can track your shipment through the courier’s website
5. Delays & Issues
We are not responsible for delays caused by:
- Courier services
- Weather
- Customs clearance
- Incorrect shipping information provided by the customer
However, we will do our best to assist you in resolving any issues.
6. Lost or Stolen Packages
LYPHTIDE is not responsible for:
- Lost packages marked as delivered
- Stolen packages
If your package is lost in transit, please contact us and we will assist you in filing a claim with the courier.
7. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Additional shipping charges may apply for reshipment
8. International Shipping Disclaimer
For international orders:
- Customers are responsible for customs duties, taxes, and import regulations
- We are not responsible for packages held, delayed, or rejected by customs
9. Contact Us
If you have any questions about shipping, please contact us