1. Returns Eligibility
Due to the nature of our products, we only accept returns under specific conditions:
- The item is damaged, defective, or incorrect upon delivery
- The request is made within 7 days of receiving the order
- The product is unused and in its original packaging
We do not accept returns for products that have been opened, used, or improperly stored.
2. Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Products not in original condition
- Items damaged due to customer handling
- Clearance or final sale items
3. Refunds
Once your return is received and inspected:
- If approved, your refund will be processed to your original payment method
- Refunds may take 5–10 business days to appear depending on your bank or payment provider
Shipping costs are non-refundable, unless the return is due to our error (wrong or defective product).
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect
If you need an exchange, please contact us with proof (photos/videos).
5. Order Issues & Claims
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the issue
- Include your order number
Failure to report within this timeframe may result in rejection of your claim.
6. Shipping Returns
Customers are responsible for return shipping costs unless the issue was caused by us.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
7. Order Cancellations
- Orders can only be canceled before they are processed or shipped
- Once shipped, orders cannot be canceled
8. Important Disclaimer
All products sold on RM Compounds are intended for research purposes only.
We are not responsible for misuse, improper handling, or use outside intended guidelines.
9. Contact Us
For any return or refund requests, please contact us